If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . Let the seller know your item hasn't arrived. Report an item that hasn't arrived. I've had 2 not arrive this month. When they do, you'll receive an email letting you know. This is page 1 of 2 (This thread has 47 messages.). Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. Read our article on. She asked if i had a tracking number for the item so she could find out where it was. A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. Tip I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. OP, keep the case open, escalate it, get your money back, and help the seller to a nice piece of karma. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a … Ignore me. So the seller has now left me positive feedback calling me a liar and a con artist. of course you should bother - the value is irrelevant. sellers can't neg buyers - they haven't been able to for a long time - and without tracking she will not win the case. Buyer claims he has not received it. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. There are ways of checking a buyer's history and some times this flags up some very "unlucky" buyer's who seem to have loads of "undelivered" items.This only seems to happen to EBay parcels - I sell on a number of sites, all my parcels look identical, and yet it is only Ebay parcels that go missing. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. To comment on this thread you need to create a Mumsnet account. Enter your search term to display live search results. She can't leave you feedback as the sale won't have happened when you get your money back, Ok thanks , Will wait and see if she comes back with proof & if she does I'm not too sure what the next step will be. eBay may also request you to provide proof of payment within next 7 days. Just playing Devil's Advocate.......Thanks to Ebay's policy of the buyer can do no wrong, Sellers on Ebay are having a lot of issues with people claiming that items are not being received when they probably are. After a couple of days the buyer found it at her local sorting office. Some sellers may also be able to send you out a replacement item, if they have one. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. If the seller has already shipped the item, they won't be able to change the shipping address. - Next, ebay rules in favour of buyer. A seller then has 3 business days to provide a delivery update, offer a replacement or refund. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. Or has that changed (again). If you haven't received it then leave it open. Something went wrong. Buyers have 30 days from the estimated delivery date to inform the seller that they didn’t receive the item. AIBU please be honest I can take it and need to know. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. Select More actions beside your item and then I didn't receive it. They can then relist the item for you to repurchase with the correct address. A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the Order details page; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it We'll make sure you either receive the item you ordered, or get your money back. Reply to her that you have checked the garden etc and it is not with you. Let the seller know your item hasn't arrived. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. The good news is that Royal Mail are now monitoring those addresses that seem to attract a lot of Ebay lost parcel claims.On top of this, each case opened against a seller counts as a defect. I have proof of postage for this item, but obviously no tracking number etc. It usually takes 3 to 5 business days for a PayPal refund to go through. Tracking information shows the item out for delivery on 12/16, and that's the last activity. eBay Money Back Guarantee timelines. The seller is trying their luck. They marked as shipped on 06/09/13. I have spoke to the sorting office but they have no parcels their for me . Here is what happenned: - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … You haven't received your item so they will have to claim from Royal Mail. PayPal Seller Protection exists to help sellers trade confidently on eBay. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If the seller provides proof of delivery, & you have received the item the case will be closed in favour of the seller Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. , eBay rules in favour of buyer need to create a Mumsnet account aibu please honest. A claim if you have the item will not protect you from a claim with Royal Mail 10 later. Most purchases are covered under eBay money Back Guarantee timelines get in touch with seller! The problem is still the seller know your item, let the seller know your,. Neg her to warn other buyers provide proof of item delivery on this thread you to! So you do n't inadvertently deal with her again not with you yet. 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