To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. © Koninklijke Philips N.V., 2004 - 2021. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. SmartThings, Nest, MyQ, August. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. The lifetime mentioned on the packaging is an … Suggestions. Connect. New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. This product is specifically designed and developed for domestic use in normal conditions and operation only. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. Lighting. Goods … Contact us; About Signify; For professionals. - The product serial number or production date code as specified on the product. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. 4. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. Whether it’s for your living room, your kitchen, your bathroom or your garden, Philips Hue has the perfect light. Upon accepting your claim, we shall assist you with either returning the Goods to the Supplier for replacement or to the most convenient Philips Authorised Service Centre for your Goods to be repaired.In some case we may require that you return to the Goods to us (at the address below) for repair, replacement or substitution. Google Nest Audio; Apple HomePod mini; … - You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Warranty: 2 years on product from date of invoice. There are currently no items in your shopping cart. It combines brilliant and energy-efficient LED light with intuitive technology. 11. Find your light. **Please download the warranty registration form to your computer instead of opening it from the browser. applicable law, we provide the following warranty against defects: workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. Your home and connected devices. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. The contact details can be found on: www.philips.com/lighting. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. This is not a complete statement of your legal rights as a consumer. Back Smart speakers. You means the purchaser or the original end-user of the Goods;. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. We appreciate your patience and understanding as we work to provide support as quickly as possible. in the intended environment). We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. This Additional Warranty is limited to repair, replacement or substitution only. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. - For normal wear and tear defects, or by their nature consumable parts (e.g. Showing … This product is specifically designed and developed for domestic use in normal conditions and operation only. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. non-stop use in a commercial environment. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. All rights reserved. Outdoor luminaires. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other. Control your smart lights quickly and conveniently with the Philips Hue app. Posted by 6 days ago. LED lamps & tubes. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. More from us. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … Free delivery on orders over $100 for all orders placed via www.philips.com.au For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Learn about Wifi products Getting started Features Fix a problem Warranty and safety. View Entire Discussion (15 Comments) More posts from the Hue community. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Home Luminaires Warranty Policy. For Domestic Appliances & Personal Care call 1800-102-2929. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. Has anyone successfully received a warranty replacement on a Philips Hue bulb? For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 Consumer products. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Change your holiday decor instantly to suit every moment with your voice or a touch of a button. You can add up to 50 Philips Hue lights and accessories to one Bridge. *The Philips extended warranty program only applies to Australia and New Zealand. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. You are now visiting the Philips lighting website. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. Philips Hue lights control for anyone in the home. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. Philips Audio and Headphones products Warranty against Defects. If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. Philips Hue Account. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. Our remedies under warranty will not extend or renew the applicable warranty period. This is not a complete statement of your legal rights as a consumer. Free delivery on orders over $100 for all orders placed via www.philips.com.au Get started in 3 steps. I have two BR30 downlights, which have gone into a partial failure state. - If the defect is the result of excessive use outside the intended purpose, e.g. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … Sorry, your subscription to our newsletter failed. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. This guarantee applies in addition to the conditions and guarantees implied by that legislation.. This product is specifically designed and developed for domestic use in normal conditions and operation only. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Australia ... Home. 2 years I think. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. For professional products the warranty terms of the sale- or purchase agreement applies. You means the purchaser or the original end-user of the Goods;. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 5. The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. 5 years ago. The new outdoor range adds more flexibility to the Philip Hue system. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. Conveniently with the Philips extended warranty program only applies to Australia and New.. 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